Our commitment to privacy

We know that you care how information about you is used and shared, and we appreciate you trusting that we will do so carefully and sensibly. This Privacy Policy demonstrates our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary.

This guide explains our practices and the choices you can make about the way your information is collected and used by Thanda. It applies to donor information that we collect both online and offline.

We have updated our Privacy Policy to take into account the new requirements of the General Data Protection Regulation (“GDPR”) which means if you are a resident of the EU and your donor records reflect that address, you may be entitled to certain additional protections in accordance with GDPR.

What information is collected by Thanda?

We collect personal information when you voluntarily submit it to us.

For example, donors may provide us with personal information (such as name, address, email address, telephone numbers). If a donor, or a website visitor, contacts us by email they may provide us with their email address, and name. Providing data is required in these contexts in order for us to process your donations, requests, or respond to inquiries.

Where do we transfer and store information?

Thanda is based in South Africa, and any information transmitted to us may be stored, accessed, or processed in South Africa. However, we are registered as a 501(c)3 with Even Ground in New York, USA and as a UK Charity in the United Kingdom. Residents of some other countries, including residents of the European Union, should be aware that the laws of the South Africa, or the United States, do not offer the same protections as the laws of your home country.

How do we use information?

We collect information primarily to accept donations, complete our projects, and provide you with information concerning our programmes, projects, and activities. We also use information for internal purposes (to better understand our supporter network) and for analytical purposes (to respond to requests for information and to improve our website, donor base, and outreach). We may inform you of other purposes at the time that we collect some forms of information. For example, if you apply for a job we may collect information in order to process your job application.

With whom do we share information?

We do not trade, share, or sell information that you provide to us with other organizations who intend to use it only to market their products or services to you.

There may be instances in which we share your information with others. We may share your information, for example, in conjunction with your sponsorship of a certain project, as required by law, with law enforcement, to comply with legal process, to protect our legal rights, to protect the safety or security of a person, or to protect against fraud, criminal acts, or misconduct. We may also share your information with companies that provide us with services, or with a successor legal entity.

Our commitment to data security

To help prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Our donor collection platform, Little Green Light, also complies by the same standards of data protection, as well as, our payment Gateways, such as Stripe, Given Gain, or Virgin Money Giving. Additionally, all sensitive information is stored in secure repositories both in-house as well as secure cloud-based, AES encrypted web apps.

Opt-Out or change your information

If you would like to access the data that we received from you, or make corrections to it, you may contact us at the email or mailing addresses provided at the end of this policy.

If you registered to receive communications from us and later change your mind, you may ask that your name and contact information be removed from our distribution list or unsubscribe from our newsletter, that is run by Mailchimp.

Questions about our policies

If you have any questions, concerns, requests, or comments about privacy, you can contact us by email, telephone, or mail at:

info@thanda.org
+27 (39) 699-1253
P.O. Box 476
Hibberdene, KwaZulu-Natal, 4220, SA

Effective: June 1st, 2018